Cancellation & Refund Policy
Cancellation
Cancellation requests are handled according to the booking status, event schedule and applicable commercial terms communicated for the booking.
Refunds
Where a refund is applicable, the amount and method may depend on the booking terms, payment method and processing status. Any approved refund will be handled through the applicable payment or settlement process.
Contact before cancelling
For the fastest assistance, contact the production team with your Booking ID before making a cancellation request.
Business Information
Trade Name: Odia Nataka
Proprietor / Legal Name: Jitendra Mohapatra
Registered Business Address: 37, Khandapada Road, Bodapada, Nayagarh, Odisha – 752070
Cancellation Period
Customers should request cancellation as early as possible and, where practicable, at least 48 hours before the scheduled event. Cancellation requests made within 48 hours may not be eligible for an advance refund, depending on the booking status and service arrangements already made.
Advance Payment
The standard online booking advance is ₹500. Refund eligibility depends on the cancellation circumstances, booking status and applicable service arrangements.
Refund Processing
Where a refund is approved, it will normally be initiated within 7–10 business days after approval.
Refund Mode
Approved refunds will normally be processed to the original payment method used for the transaction, subject to the payment gateway and banking process.
Service Already Provided
Once a service has been fully or partially provided, refund eligibility may be affected according to the booking status and service delivered.
Refund Request
Customers should provide their Booking ID and registered mobile number when requesting a cancellation or refund.